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Terms & Conditions

Please read our terms and conditions for using our website and shopping at our online store.

By using and purchasing through this site, in person, at a craft fair, etc., you automatically acknowledge and agree to our terms and policies.

General Information

Please note that not all soaps, lotion bars, etc. are created exactly the same. Our products are handcrafted and our soaps, for example, are hand cut, which is why any weight or size stated can only be an estimate. Most of our soaps will range from 3.5 ounces to 5.5 ounces, but each listing will stated the approximate weight for that particular item. To make things easy, we will price the item based on the ingredients used and the weight of the smallest item. Under normal circumstances, we have a no refunds, no exchange, all sales are final policy, however, any refunds given will be determined on a case by case basis.Also, be informed that no product returned can be re-sold. In addition, orders will not be cancelled once they have been shipped, and if needed Naturally Spriggs, LLC is authorized to cancel any unshipped order as necessary. Naturally Spriggs, LLC does their best to express its soaps, etc., but if picture quality, lighting, etc. shows the product or its color to be a little different, Naturally Spriggs, LLC is not responsible. This means that no refund, nor exchange can be made based on appearance. As for scents, we use only essential oils (except when noted), so we do our best to describe the scents based upon the essential oils used. No refunds will be given based on scent. Even though unfragranced soap do not have any added fragrance, please note that from time to time, they may absorb the scent of other soaps curing nearby. As a side note, essential oils provide more than a nice smell. Essential oils are used for its healing, soothing, etc. properties, so always treat essential oils will respect, since they are highly concentrated. Naturally Spriggs, LLC creates their recipes based on the owner's sensitive skin type and filtered water, therefore, keep in mind that people have different skin types and have different water (i.e. soft, hard, etc.) in different regions. Both of these factors will affect how our handcrafted soap lather, moisturize, cleanse, etc. Our soaps are tested by the owner on her sensitive skin before they are sold. *Please note that all orders sold within Maryland or to a Maryland address will be subject to 6% sales tax.

Shipping & Handling/Hold for Pick-up

Our shipping costs are based on USPS Priority shipping rates. Meaning, that no matter how many items you purchase, it will be one flat rate. With USPS Priority, shipping insurance is included up to $50 worth. During the summer months, especially, or any other hot weather experienced throughout the USA, shipping will have to be handled with special care. This means that orders containing soap will ship Monday thru Thursday only. Orders containing lotion bars, lip balms, or any other shea butter product will ship Monday thru Wednesday only. We do not want to take the chance of your products being left in a hot warehouse or truck. Even still, your soaps may arrive slightly moist to the touch or a bit soft, due to the excessive heat. The soap, lotion bars, etc. are still quite fine to use, but we do recommend storing your soaps, lotion bars, etc. in a cool, dry area. ​ We do, however, have a "local delivery" option available to only close friends, family, and church family. Keep in mind that we can personally meet you to deliver your products in a public place of our choosing. To choose this delivery option, please select this option prior to checkout.

Payments

We accept cash or credit. Purchases can be made in person, online, or by invoicing. To secure any order, we must receive payment from you in advance. Naturally Spriggs, LLC has the right to sell any items that has not been paid. All invoices will have a due date set Naturally Spriggs, LLC, but do understand that even though there is a pending invoice, this does not secure your order until you have paid that invoice.

The Ingredients We Use

We use olive oil, coconut oil, and palm oil in most of our soaps. The soaps may also contain beeswax, shea butter, and cocoa butter. All soaps contain sodium hydroxide (lye). Not to worry, sodium hydroxide is neutralized during the saponification process. The soaps cannot possibly be made without the use of sodium hydroxide. Any and all soaps, at one time or another, had some sort of lye in it. We scent our soaps with only essential oils, unless fragrance oils are noted or specially ordered. Always use caution whenever using any products with essential oils. Also, make sure you are aware of essential oils and how they may affect your body or medical issues. This is especially important for pregnant women, nursing mothers, and small children. The amount, or strength, of the essential oils varies by recipe or by the essential oil itself. In addition, we strive to create natural product by using natural herbs such as colorants. Some colorants will wash with the same color as the bar of soap (i.e. brown soaps with give your bath water a brown tint). Not to worry, this is normal. From time to time, we will top some of our soaps with natural floral or herbal ingredients, like lavender buds, which usually washes off during the first wash.

Caution

Lotion bars - Please keep lotion bars in a cool, dry place away from water. As lotion bars do not contain any preservatives to guard against water based bacteria, mold, yeast, etc. In addition, lotion bars can last a while, up to one year, but Naturally Spriggs does not advise keeping natural products that long. If, however, you buy lotion bars in bulk, then you can keep the extra lotion bars in the freezer until you need them to guarantee freshness. Preservatives - As noted above, we do no used harmful preservatives in our products, therefore, it is advised to use the soaps within six months, but one can keep some soaps as long as a year but no longer, therefore, it is always advisable to use natural products in general as you receive them. With that said, it is advised that sugar scrubs be used within 6 months. All sugar scrubs will have a "best used by" date on the bottom of the container. Finally, always use a moisture safe spoon if water can come in contact with product. If water may come in contact with product, use the spoon to spoon out sugar scrubs or body butters, since they do not contain any preservatives to combat against bacteria, mold, yeast, etc. Sugar scrubs or Bath Fizzies/Bombs - Please use caution, as your tub or shower may become slippery. It is recommended that you clean your shower or tub after use to prevent slipping personally or of someone else. If at any time Naturally Spriggs products cause any type of irritation or reaction, please discontinue use. Please note that all equipment is exposed to all Naturally Spriggs, LLC ingredients such as nut butters, so please take caution when using products.